Updated code of conduct for NSK users and terms of use of NSK services under COVID-19 measures – 7 December 2020

Objavljeno 7.12.2020.

The National and University Library in Zagreb is providing its services in compliance with measures to combat the spread of the COVID-19 epidemic and the related limited operating regime. The Library’s users are required to closely follow the Library’s website and its profiles on social networks for all notifications regarding changes in the terms of use of the Library’s services occasioned by the anti-epidemic measures, and strictly abide by them.

The current code of conduct that all NSK users are obliged to comply with is as follows:

The number of users in the Library is currently limited and users may track the number of available reading room seats in real time via a specially designed application. The number of available reading room seats may also be checked by emailing the Library’s Information Centre and contacting the Centre on (0)1 6164 002. The same contact information may be used to check the availability of items that users are interested in borrowing, in order to minimise the number of users entering the Library’s premises.

The proper wearing of protective face masks on all the Library’s premises at all times is mandatory.

Users have their body temperature taken with non-contact IR thermometers at the entrance to the Library and only those with a temperature of not higher than 37.2 °C (98.96 °F) are allowed to enter.

Users must disinfect their hands at the entrance to the Library and all throughout their stay at the Library.

Using special library containers is mandatory.

Lifts must not be used by more than two persons at the same time.

Maintaining at least a 2-metre distance is mandatory for all persons in the Library’s building and all must likewise avoid gathering in groups.

Users are likewise expected to limit their movements on the Library’s premises whenever possible, not only by staying exclusively in the assigned user area but also by using the same corridors, lifts, toilet facilities etc.

Users should make an effort to remember their close contacts and places they go to and be able to provide as accurate data in this context as possible for the period of three days up to the day of their being requested to provide such information.

In order to be able to subsequently make possible the tracking down of contacts and supply other vital data under the circumstances of the epidemic, the Library is currently keeping records of everyone using its reading room services which include their contact information and a precise indication of the time period spent in the reading room.

All users contracting COVID-19 must inform the local epidemiology service of their being in the Library shortly before contracting the disease and notify the Library of their contracting the disease by emailing the Library’s Information Centre or contacting the Centre on (0)1 6164 002.

All returned items must be quarantined for 72 hours before they may be borrowed again, which protocol may affect the availability of the requested items.

Work in the reading rooms is organised based on a seating arrangement enabling the maintaining of a 2-metre distance between all users, for which purpose users are expected to use only a specially labelled seat that they have been assigned when registering for work in a reading room and are not allowed to move or remove green seating labels on the desks.

Users must take with them all of their belongings at every exit to the Library’s lobby or outside the Library’s building and return the containers to their places, except when taking a break at the Library’s café, during which time they may leave their belongings at their own risk.

Users must keep behind installed protective screens during their contact with the library staff.

The Library’s users are required to closely follow the Library’s website and its profiles on social networks for all notifications regarding changes in the terms of use of the Library’s services occasioned by the anti-epidemic measures, and strictly abide by them.

All users violating this protocol will be removed from the Library’s premises by the security officers.