NSK updating its limited operating regime and code of conduct for users and visitors in compliance with stricter COVID-19 measures – 9 November 2021

Objavljeno 9.11.2021.

Starting from 15 November 2021 and acting in line with the decision of the Civil Protection Headquarters of the Republic of Croatia of 5 November 2021 concerning the introduction of stricter measures to combat the spread of the COVID-19 epidemic, the National and University Library in Zagreb will be providing its services based on updated terms of use. The Library’s users are required to closely follow the Library’s website and its profiles on social networks for all notifications regarding changes in the terms of use of the Library’s services occasioned by the anti-epidemic measures, and strictly abide by them.

The current code of conduct that all NSK users are obliged to comply with is as follows:

Only the users and visitors able to present a valid EU Digital COVID Certificate and an accompanying identity document are allowed to enter the Library. Persons unable to get vaccinated for medical reasons will be allowed to enter provided that they are able to present a valid proof of their medical exemption from vaccinations and based on specially devised anti-epidemic measures (they will either have to present an EU Digital COVID Certificate issued based on a negative COVID-19 PCR test or will be allowed to enter only in compliance with customised implementation of anti-epidemic measures in force with regard to the Library’s services that they require, provided that such implementation is possible).

EU Digital COVID Certificate shown on the screen of a smartphone, with a list of its features.

Regarding restrictions concerning entry to the Library’s building, the Library will set up a special EU Digital COVID Certificate Help Desk, at which all users will be provided assistance with obtaining EU Digital COVID certificates, which currently may be issued based on vaccination, negative COVID-19 tests and COVID-19 recovery.

The number of users in the Library’s building remains limited to 461 at a time and users may track the number of available reading room seats in real time via a specially designed application. The number of available reading room seats may also be checked by emailing the Library’s Information Centre and contacting the Centre on (0)1 6164 002. The same contact information may be used to check the availability of items that users are interested in borrowing, in order to minimise the number of users entering the Library’s premises.

The number of users of the Library’s extended hours services remains limited to 73 at a time. Users interested in the late hours study facilities, which are available from Monday to Friday between 21.00 and 24.00 in the reading room on the Library’s Ground Floor, have to apply for using the service by registering online, emailing the Library’s Information Centre, contacting the Centre on (0)1 6164 002, or in person, at the Centre’s help desk, and make sure that they enter the Library not later than 21.30.

The proper wearing of protective face masks on all the Library’s premises at all times remains mandatory.

Users will still have their body temperature taken with non-contact IR thermometers at the entrance to the Library and only those with a temperature of not higher than 37.2 °C (98.96 °F) will be allowed to enter.

Users are still required to disinfect their hands at the entrance to the Library and all throughout their stay at the Library.

Using special library containers remains mandatory.

Lifts must not be used by more than four persons at the same time.

Maintaining at least a 2-metre distance remains mandatory for all persons in the Library’s building and all must likewise avoid gathering in groups.

Users are also still expected to limit their movement on the Library’s premises whenever possible, not only by staying exclusively in the assigned user area but also by using the same corridors, lifts, toilet facilities, etc. whenever possible.

Users should make an effort to keep track of their close contacts and places they go to and be able to provide as accurate data in this context as possible for the period of three days up to the day of their being requested to provide such information.

In order to be able to subsequently make possible the tracking down of contacts and supply other vital data under the circumstances of the epidemic, the Library will continue to keep records of everyone using its reading room services which include their contact information and a precise indication of the time period spent in the reading room.

All users contracting COVID-19 must inform the local epidemiology service of their being in the Library shortly before contracting the disease and notify the Library of this circumstance by emailing the Library’s Information Centre or contacting the Centre on (0)1 6164 002.

All returned items must still be quarantined for 72 hours before they may be borrowed again, which protocol may still affect the availability of the requested items.

Work in the reading rooms remains organised based on a seating arrangement enabling the maintaining of a 2-metre distance between all users, for which purpose users are still expected to use only a specially labelled seat that they have been assigned when registering for work in a reading room and are still not allowed to move or remove green and yellow seating labels on the desks.

Users must still take with them all of their belongings at every exit to the Library’s lobby or outside the Library’s building and return the containers to their places, except when taking a break at the Library’s café, during which time they may leave their belongings at their own risk.

Users must still keep behind installed protective screens during their contact with the library staff.

The Library’s users are required to closely follow the Library’s website and its profiles on social networks for all notifications regarding changes in the terms of use of the Library’s services occasioned by the anti-epidemic measures, and strictly abide by them.

All users violating this protocol will be removed from the Library’s premises by the security officers.