NSK updating its limited operating regime and code of conduct for users and visitors in compliance with stricter COVID-19 measures – 15 November 2021

Objavljeno 15.11.2021.

Acting in compliance with the decisions of the Civil Protection Headquarters of the Republic of Croatia of 5 and 12 November 2021 concerning the introduction of stricter measures to combat the spread of the COVID-19 epidemic, starting from 16 November 2021, the date of the coming into force of the said decisions, the National and University Library in Zagreb will be providing its services based on updated terms of use. The Library’s users are required to closely follow the Library’s website and its profiles on social networks for all notifications regarding changes in the terms of use of the Library’s services occasioned by the anti-epidemic measures, and strictly abide by them.

The current code of conduct that all NSK users are obliged to abide by in compliance with the abovementioned decisions of the Civil Protection Headquarters of the Republic of Croatia is as follows:

Entry to the Library is allowed only to users and visitors able to present one of the following proofs of COVID-19-related status:  

– a valid EU Digital COVID Certificate, which currently may be issued based on COVID-19 vaccination, a negative COVID-19 test and COVID-19 recovery,

– valid medical documentation – either a statement issued by a licensed GP or a COVID-19 test result – proving COVID-19 recovery within the last 12 months, probable COVID-19 case status (based on the contact with a confirmed COVID-19 case within one’s household) within the last 12 months, single-dose vaccination against COVID-19 within 8 months after a positive COVID-19 test within the last 12 months and medical exemption from vaccination or second-dose vaccination.

EU Digital COVID Certificate shown on the screen of a smartphone, with a list of its features.

Regarding restrictions concerning entry to the Library’s building, the Library will set up a special EU Digital COVID Certificate Help Desk, at which all users will be provided assistance with obtaining EU Digital COVID certificates.

The users and visitors waiting to receive the second dose of a COVID-19 vaccine or those waiting to be issued an EU Digital COVID Certificate may enter the Library based on presenting a negative COVID-19 test.

All proofs of any of the above-stated COVID-19-related statuses must be presented to one of the Library’s security officers on duty or a member of the Library’s staff appointed as a COVID-19 officer along with a valid identity document incorporating a person’s photograph, i. e. a valid photo ID.

The users or visitors showing any sign of respiratory infection or other symptoms or signs associated with COVID-19 will not be allowed to enter the Library’s building regardless of their being able to present any of the proofs of the above-stated COVID-19-related statuses.

Since the National and University Library in Zagreb is not an institution of higher education, special COVID-19-related measures applying to students at Croatian institutions of higher education – based on which each such institution independently decides on all anti-epidemic measures concerning its students – do not apply to students who are the members of the Library.

The number of users in the Library’s building remains limited to 461 at a time and users may track the number of available reading room seats in real time via a specially designed application. The number of available reading room seats may also be checked by emailing the Library’s Information Centre and contacting the Centre on (0)1 6164 002. The same contact information may be used to check the availability of items that users are interested in borrowing, in order to minimise the number of users entering the Library’s premises.

The number of users of the Library’s extended hours services remains limited to 73 at a time. Users interested in the late hours study facilities, which are available from Monday to Friday between 21.00 and 24.00 in the reading room on the Library’s Ground Floor, have to apply for using the service by registering online, emailing the Library’s Information Centre, contacting the Centre on (0)1 6164 002, or in person, at the Centre’s help desk, and make sure that they enter the Library not later than 21.30.

The proper wearing of protective face masks on all the Library’s premises at all times remains mandatory.

Users will still have their body temperature taken with non-contact IR thermometers at the entrance to the Library and only those with a temperature of not higher than 37.2 °C (98.96 °F) will be allowed to enter.

Users are still required to disinfect their hands at the entrance to the Library and all throughout their stay at the Library.

Using special library containers remains mandatory.

Lifts must not be used by more than four persons at the same time.

Maintaining at least a 2-metre distance remains mandatory for all persons in the Library’s building and all must likewise avoid gathering in groups.

Users are also still expected to limit their movement on the Library’s premises whenever possible, not only by staying exclusively in the assigned user area but also by using the same corridors, lifts, toilet facilities, etc. whenever possible.

Users should make an effort to keep track of their close contacts and places they go to and be able to provide as accurate data in this context as possible for the period of three days up to the day of their being requested to provide such information.

In order to be able to subsequently make possible the tracking down of contacts and supply other vital data under the circumstances of the epidemic, the Library will continue to keep records of everyone using its reading room services which include their contact information and a precise indication of the time period spent in the reading room.

All users contracting COVID-19 must inform the local epidemiology service of their being in the Library shortly before contracting the disease and notify the Library of this circumstance by emailing the Library’s Information Centre or contacting the Centre on (0)1 6164 002.

All returned items must still be quarantined for 72 hours before they may be borrowed again, which protocol may still affect the availability of the requested items.

Work in the reading rooms remains organised based on a seating arrangement enabling the maintaining of a 2-metre distance between all users, for which purpose users are still expected to use only a specially labelled seat that they choose when registering for work in a reading room and are still not allowed to move or remove green and yellow seating labels on the desks.

Users must take with them all of their personal items at every exit to the Library’s lobby or outside the Library’s building and return the containers to their places, except when taking a break at the Library’s café, during which time they may leave their personal items unattended at their own risk.

Users must still keep behind installed protective screens during their contact with the library staff.

The Library’s users are required to closely follow the Library’s website and its profiles on social networks for all notifications regarding changes in the terms of use of the Library’s services occasioned by the anti-epidemic measures, and strictly abide by them. 

All users violating this protocol will be removed from the Library’s premises by the security officers.