Code of conduct for NSK users and terms of use of NSK services under COVID-19 measures

Objavljeno 28.8.2020.

The National and University Library in Zagreb is providing its services in compliance with measures to combat the spread of the COVID-19 epidemic and the related limited operating regime. The Library’s users are required to closely follow the Library’s website and its profiles on social networks for all notifications regarding changes in the terms of use of the Library’s services occasioned by the anti-epidemic measures, and strictly abide by them.

The current code of conduct that all NSK users are obliged to comply with is as follows:

The number of users in the Library is currently limited to 305 at a time, and users may track the number of available reading room seats in real time via a specially designed application. The number of available reading room seats during the day may also be checked by emailing the Library’s Information Centre and contacting the Centre on (0)1 6164 002. The same contact information may be used to check the availability of items that users are interested in borrowing, in order to minimise the number of users entering the Library’s premises. All returned items must be quarantined for 72 hours before they may be borrowed again, which protocol may affect the availability of the requested items.

The proper wearing of protective face masks on all the Library’s premises at all times is mandatory.

Users have their body temperature taken with non-contact IR thermometers at the entrance to the Library and only those with a temperature of not higher than 37.2 °C (98.96 °F) are allowed to enter.

Users are expected to frequently sanitise their hands after entering the Library.

Using special library containers is mandatory and users must take with them all of their belongings at every exit to the Library’s lobby or outside the Library’s building, except when taking a break at the Library’s café, which must not be longer than 30 minutes, during which time they may leave their belongings at their own risk at the seat that they have been assigned at their registration for working in a reading room. Since it is not possible to re-enter the user area during the extended hours services period, users have to take with them all of their belongings when exiting the extended hours services area.

Work in the reading rooms is organised based on a seating arrangement enabling the keeping of distance between all users of at least two metres, for which purpose users are expected to use only a specially labelled seat that they have been assigned when registering for work in a reading room and are not allowed to move or remove green seating labels on the desks. Also, users must not gather in groups in any of the Library’s areas, especially in NSK café on Floor 5, and must keep behind installed protective screens during their contact with the library staff.

Users are likewise expected to limit their movements on the Library’s premises whenever possible, not only by staying exclusively in the assigned user area but also by using the same corridors, lifts, toilet facilities, etc.

Lifts are to be used by not more than two persons at the same time.

All users violating this protocol and not complying with it even after being issued an explicit and direct warning by the library staff will be asked to leave the Library’s premises, or be removed from the Library’s premises by the security officers.

In order to be able to subsequently make possible the tracking down of contacts and supply other vital data under the circumstances of the epidemic, the Library is currently keeping records of everyone using its reading room services which include their contact information and a precise indication of the time period spent in the reading room.

All users contracting COVID-19 should inform the local epidemiology service of their being in the Library shortly before contracting the disease and notify the Library of their contracting the disease by emailing the Library’s Information Centre or contacting the Centre on (0)1 6164 002. In this context, users should make an effort to remember their close contacts and places they go to and be able to provide as accurate data as possible for previous three days from the day of their being requested to provide such information.